Technology is not just about staying ahead of the curve. It helps you provide better service, build customer trust, and boost overall efficiency. Adopting digital tools is a mindset shift that benefits both technicians and homeowners, positioning your business to thrive with HVAC technology adoption and AI-based solutions.
Reducing Barriers to Entry to the Trade
“We have six salespeople… only one’s from the industry,” Kula said. “The other five come from a different sales background… With Conduit, all I have them do is scan the house. That’s it. Then I can go in at the office, punch all the parameters in, and I get an accurate load.”
Jason Julian, emphasized how technology is improving service quality: “One of the things that using these technologies has done for my company is it gives the customer more confidence in what options we present… Walking into a house where other contractors gave a ‘like-for-like’ quote, I pull out my iPad and say, ‘I’m going to run a heat load.’”
This approach enables even newer salespeople to provide reliable, data-backed recommendations, an approach that builds customer confidence and credibility.
What’s Next in Smart HVAC Systems, IoT, & AI-Based Diagnostics?
From AI-driven dispatching to IoT-enabled diagnostics, the HVAC industry is rapidly integrating smart technology. AI-driven scheduling tools like Pro Book AI are already helping dispatchers optimize routes and assign the right tech to the right job.
With connected probes and tools like MeasureQuick, guesswork can quickly shift to precision - for team members with all levels of experience. With MeasureQuick, technicians can verify their work, reduce callbacks, and prove performance metrics to homeowners.
How Small & Mid-Sized HVAC Companies Can Keep Up
Many small and mid-sized HVAC companies worry about the cost of new technology, but as multiple panelists pointed out, the investment pays off quickly.
Kula shared real-world numbers from his company:
“I took the five new techs we had last summer, fresh out of school. They used MeasureQuick 656 times and closed 53% of those calls—adding an extra $175,000 in revenue for my company last year.”
That’s the power of giving new techs the right tools. Even those with minimal field experience can confidently diagnose and sell solutions when backed by data.
For companies hesitant to adopt new tools, Bill Spohn recommended a simple strategy:
“Leave some time to tinker. Don’t expect turnkey results with anything. Play with it, test it, and find what fits your business model.”
Practical Steps to Start Your Tech Integration Journey Today
- Start Small – Test one new tool at a time rather than overhauling your entire system overnight.
- Train Gradually – Don’t expect instant buy-in from your team. Provide hands-on training and allow time for adoption.
- Use Data to Build Trust – Share real metrics with customers. Show them the results of load calculations, airflow measurements, and system performance reports.
- Stay Flexible – Not every tool fits every business. Experiment, tweak your approach, and be willing to adjust.
- Connect with Tech Providers – Many HVAC software companies offer strong support systems, from training webinars to direct customer service. As Julian noted, “I can call Shelby at 6 PM, and she’ll either answer or tech support will.”
The HVAC Tech Revolution Is Here, Don’t Get Left Behind
Technology isn’t replacing technicians, it’s making their jobs easier, improving customer trust, and increasing profitability. As HVAC professionals embrace these tools, they’ll find themselves closing more jobs, reducing callbacks, and positioning their businesses for long-term success.
As Kula put it, “Make the jump. The best way you’re going to learn is by making mistakes… It’s worth it.”
Conduit Tech provides advanced software for faster load calculations. It’s a practical way to future-proof your HVAC business and deliver high-value services to every homeowner.