When Endless Energy's headcount hit 80+, most companies would be bracing for chaos. Seven different teams—from plumbing to HVAC to weatherization, juggling installs, incentives, and customer expectations, could quickly turn into a game of telephone. But under the leadership of Matt Kidd, Endless Energy found a way to scale without breaking the backend or burning out the frontline.
The secret was tight communication and a well-chosen tech stack.
"Without technology, you really can't scale in this industry anymore," says Matt. "We'd have to be staffed with well over 100 people if we didn't have the tools we do now, and even then, we'd still be slower, less profitable, and a whole lot messier."
The Tech Stack That Powers Multi-Team Growth
Here's how Endless Energy keeps it together:
Internal Communication Systems
Slack for real-time coordination
Every customer gets a dedicated Slack channel. That means instant updates between sales, service, install, and admin teams. As Matt puts it, "Slack was the quiet MVP—once we implemented it, communication improved overnight."
Centralized Operations Platform
ServiceTitan as the operations hub
Endless uses it as the heartbeat of the company. Every new project triggers task assignments, and automations notify the right people at the right time. Their internal teams also use ServiceTitan to review designs, permits, and electrical loads—all tracked under one roof.
Field Efficiency and Customer Visualization
Conduit for load calculations and visual planning
This is where Endless Energy gains both speed and accuracy in the field. "Before Conduit, our sales team might get to two homes a day," says Matt. "Now, we can hit three or even four. That's a massive lift in efficiency."
More importantly, Conduit builds homeowner trust. "It lets us show—not just tell—the homeowner what's going into their design. Whether we're placing ductless heads or mapping airflow, we can visually guide them through the plan in a way that's easy to understand. That clarity helps prevent post-install surprises and gives homeowners more confidence to move forward."
Matt shared that Conduit Tech’s visualizations also save the company from expensive callbacks. "We've all been there, homeowner walks in, sees a unit where they weren't expecting it, and wants it moved. But if we mock it up beforehand and get their buy-in, we avoid all that. It's better for the customer and better for our bottom line."
Customer Follow-Up Automation
Chirp for seamless follow-ups
Automation ensures no lead goes cold and every customer gets timely updates. Matt even set up a ringless voicemail campaign that sounds like a personal call from him, and customers respond. "They'll call back and say, 'Hey Matt, I love your company, but I'm still waiting on something.' That's gold. You get feedback instantly, and it keeps us honest."
Measurable Results: How Technology Drives HVAC Business Growth
The result is a company that installs at high volume, maintains high-quality communication, and gives homeowners the confidence that they're in good hands. By combining a tech-savvy team with thoughtful systems, Endless Energy isn't just growing—it's thriving.
- 50% increase in daily home visits per comfort advisor
- Reduced callbacks through better visual communication
- Streamlined communications across 7 different service teams
- Enhanced customer confidence through visual planning tools
The Future of HVAC Business Scaling
"In five years," Matt adds, "there are going to be two kinds of HVAC companies: the ones that adopted tech and moved faster, and the ones that got left behind."
For growing HVAC businesses looking to scale operations without sacrificing quality or burning out staff, the lesson is clear: strategic technology implementation isn't just nice to have—it's essential for sustainable growth.
Want to learn how Conduit can help your HVAC business scale efficiently? Schedule a demo today.